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Go to the shopFrequently Asked Questions
Have questions? We’ve gathered some of the most common inquiries to help you learn more about our products, shipping, storage, and policies. If you can’t find what you’re looking for, feel free to reach out—our team is always happy to help!
1. What makes Keenda Dates different from other date brands?
At Keenda Dates, we hand-select premium dates and elevate them with gourmet flavors using only the finest, all-natural ingredients. Each piece is crafted with care to offer a luxurious and memorable experience in every bite.
2. Are your dates all-natural?
Yes, all our ingredients are 100% natural with no artificial preservatives, flavors, or additives. We believe in purity and transparency in everything we make.
3. Do your products contain any added sugar?
No. Our dates are naturally sweet, and we don’t add any refined sugars. The sweetness you taste comes directly from the fruit and its flavorful fillings.
4. Are your dates suitable for vegans or vegetarians?
Most of our products are vegetarian-friendly, and many are vegan as well. Please refer to the individual product descriptions for detailed ingredient information.
5. Do you offer gift packaging?
Absolutely! Our date boxes are beautifully packaged and perfect for gifting on special occasions like weddings, birthdays, holidays, and corporate events.
6. Can I customize a gift box with specific flavors?
We’re working on offering customizable boxes soon! In the meantime, you can choose from our curated flavor assortments.
7. How should I store Keenda Dates?
Store them in a cool, dry place. For maximum freshness, we recommend keeping them refrigerated and consuming within 2–3 weeks after opening.
8. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Shipping times depend on your location, but most orders arrive within 3–7 business days.
9. Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
10. Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
